Cancelling your subscription

You can start cancelling your subscription at any time in the app, on the My subscription page. By default your paid plan stays active until the end of the current billing period. Only the account owner can cancel the subscription.

Cancel your subscription

1. Open My subscription (from the account menu).
2. Next to your plan, click Cancel subscription.
3. Optionally choose a reason.
4. Leave Keep active until end of period switched on. Below it you can see until when your plan stays usable.
5. Click Confirm cancellation.

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1. 11. Cancel subscription

What happens after cancelling?

• Your plan is fully usable until the end of the paid period.
• On My subscription, the Subscription cancelled banner shows until when access stays active.
• When access ends, online booking is paused and no new bookings can arrive. The account becomes read-only.
• Guest links for existing bookings may still remain available.

Undo the cancellation

Before the billing period ends, open My subscription, click Resume subscription, then confirm with Resume subscription. The subscription continues without interruption.

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1. 11. Resume subscription

If the period has already ended, use Reactivate for your chosen plan on the Plans page to subscribe again. Your data is kept until then.

Refunds and data

• Within 30 days of your first successful payment you can request a full refund of that first payment with Request refund on My subscription, without giving a reason. The subscription then ends immediately.
• After that, cancelling does not come with a refund: access stays until the end of the paid period.
• Cancelling does not delete your data straight away. After access ends, your data is kept and can be exported for 90 days; after that the account is flagged for deletion. Billing documents are kept until the end of the legal retention period.