Bokko uses SMS quota only for SMS reminders. Every other booking lifecycle notification — request, confirmation, cancellation, decline — goes by email.
InfoThe monthly quota depends on your plan: Starter 10, Pro 30 SMS; a trial starts with the Pro quota. The quota is refilled monthly (on a paid subscription, at the billing anniversary), and unused messages do not roll over.
Buying an SMS package
If the base quota is not enough, you can buy a package on the SMS quota add-on card in the SMS Package section of the My subscription page. One unit is 50 SMS / month (up to 40 units), the card shows the unit price, and your monthly quota increases permanently by that amount.
- Open My subscription in the dashboard (in the account menu).
- Find the SMS Package section and the SMS quota add-on card in it.
- Set how many units you want with the + and − buttons (one unit is 50 SMS/month), then click Apply.
- On the Confirm upgrade panel, check the prorated charge, the monthly fee after the change and the date of the next charge.
- Click Order (paid).
WarningThe first period runs until the end of your current billing cycle, so both the price and the added SMS credits are prorated: the confirmation panel shows how many messages you get now and how many per month from the next cycle. There is no separate checkout page: the prorated amount is charged on your next invoice, and the panel shows its date.
InfoThe SMS package requires an active paid subscription and can only be bought by the Owner. Without a subscription (for example during a trial or on pre-launch access), the card is shown but its buttons are disabled with “An active subscription is required to purchase add-ons.” Monthly add-ons cannot be ordered on an annual base subscription. You change an existing quantity the same way: an increase applies immediately, a decrease at the end of the current billing period.
Tracking usage
In the same section, above the purchase controls, you find the SMS quota bar: it shows how much of your monthly quota you have used. Above 80% a warning appears. If the quota runs out, the bar says reminders switched to email: until the end of the month, only email reminders go out.
WarningIf the card payment for the add-on does not go through, Bokko tells you the change is awaiting payment, and you settle it by opening the billing portal.
When SMS is sent
| Event | Is SMS sent? |
|---|---|
| 24-hour reminder | Yes — if Guest SMS reminders and the 24-hour reminder are on, the booking is confirmed and has a phone number, and quota is available |
| 2-hour reminder | Yes — under the same conditions, if the 2-hour reminder is on |
| New booking request | No, email only |
| Booking approved / cancelled / declined | No, email only |
| Post-service review request | No, email only |