Bokko uses SMS quota only for SMS reminders. Every other booking lifecycle notification — request, confirmation, cancellation, decline — goes by email.
InfoThe monthly quota depends on your plan: Starter 10, Pro 30 SMS. It resets at the start of the billing cycle, and unused messages do not roll over.
Buying an SMS package
If the base quota is not enough, you can buy an SMS package on the My subscription page. One unit is 50 SMS / month, and you can buy several units — your monthly quota increases permanently by that amount.
- Open My subscription in the dashboard. (This menu item only appears once you have an active paid subscription.)
- Find the SMS Package section.
- Use the stepper to set how many units you want (one unit is 50 SMS/month).
- On the confirmation panel, check the expected prorated amount and your new monthly fee.
- Confirm the change.
WarningThe first period runs until the end of your current billing cycle, so both the price and the added SMS credits are prorated. You get the full entitlement from the next cycle. The exact amount is shown on the checkout page.
InfoThe SMS package requires a paid subscription and can only be bought by the Owner. Monthly add-ons cannot be ordered on an annual base subscription. You change an existing quantity with the same stepper: an increase applies immediately, a decrease at the end of the current billing period.
Tracking usage
In the same section, above the purchase controls, you find the SMS quota bar: it shows how much of your monthly quota you have used. If the quota runs out, this is where you see that reminders switched to email.
WarningIf the card payment for the add-on does not go through, Bokko tells you the change is awaiting payment, and you settle it by opening the billing portal.
When SMS is sent
| Event | Is SMS sent? |
|---|---|
| 24-hour reminder | Yes — if the SMS channel is on, quota is available, and the booking has a phone number |
| 2-hour reminder | Yes — under the same conditions |
| New booking request | No, email only |
| Booking approved / cancelled / declined | No, email only |
| Post-service review request | No, email only |