Missing notifications are usually caused by the spam folder, an event toggle that is switched off, or a wrong notification address. Go through the steps below in order.
1. Check your spam folder
Emails sometimes land in spam, especially the first time. If you find one there, mark it as “Not spam” and add notify@bokko.app and support@bokko.app to your trusted contacts.
2. Check the internal notification email
- Open the account menu in the top-right corner and choose Settings.
- In the Notifications section, scroll to Business notification rules › Email alerts.
- Check the Internal notification email field. If you change it, click Save below the field.
- 1. Internal notification email
- 2. Save (active only after you change the address)
Only an owner or manager sees and can change this block. On the Communication page the address is read-only after the initial setup; the Manage internal notifications button leads here.
3. Check the per-event email toggles
In the same block you can switch emails per event: New appointment request, Automatically accepted new appointments, Guest cancelled the booking, Guest requested reschedule and Guest requested a different time. If a toggle is off, you get no email for that event. Reset to defaults turns them all back on.
Confirmation and decline emails go to the guest, not to the business.
4. Check guest reminders
Guest reminders are switched on the sidebar’s Business settings › Communication page: 24-hour email reminder and 2-hour email reminder. If guest SMS reminders are on, the reminder goes by SMS.
5. Push and quiet hours
If you expect a push notification, check that Push notifications on this device is on in that browser, and that quiet hours are not active: they are on by default from 22:00 to 08:00. Details in the Setting up push notifications article.
6. Check the system status
If everything above looks right, check the current status at status.bokko.io. If an incident is shown for notifications, that may be the cause.
support@bokko.app from your account email address.