Bokko automatically sends notifications at key points in the booking lifecycle. This reference lists every automatic notification, who receives it, and which channel it uses.
Instant notifications (event-based)
| Event | Who receives it | Channel |
|---|---|---|
| New booking request received | You (the business) | |
| Booking confirmed | Guest | |
| Booking declined | Guest | |
| You cancelled the booking | Guest | |
| Guest cancelled the booking | Guest + you | |
| You proposed a new time slot | Guest | |
| Guest accepted your proposal | You | |
| Guest declined your proposal | You | |
| Guest requested a different time | You |
Reminders (scheduled)
| Reminder | When it sends | Channel |
|---|---|---|
| 24-hour reminder | 23–25 hours before the appointment | Email + SMS (if enabled) |
| 2-hour reminder | 1–3 hours before the appointment | Email + SMS (if enabled) |
SMS vs. email: which covers what
SMS is used exclusively for reminders (24h and 2h). All other notifications — confirmations, cancellations, declines, reschedule proposals — are sent by email only. SMS delivery is handled by BulkGate.
What you can turn off
- All emails — can be toggled off entirely.
- All SMS reminders — can be toggled off entirely.
- 24h reminder — can be disabled independently.
- 2h reminder — can be disabled independently.
- Notification email address — set which address receives business-facing notifications; a second address can also be added.
Deposit-related notifications
If a deposit is required, the confirmation email automatically includes the deposit payment link. The link is valid for 7 days — if the guest does not pay within that window, the booking is handled according to your deposit settings.
Retry behaviour
Lifecycle emails (confirmation, cancellation, etc.) are automatically retried if delivery fails. SMS reminders have no automatic retry — if the send window has passed (for example the appointment time has already occurred), the reminder is skipped.