Bokko lets you override selected parts of its outgoing email templates. This feature is available only when email template customization is enabled for your salon.
Which templates you can edit
| Template | When it is used |
|---|---|
| Booking confirmed | When a booking is confirmed |
| 24-hour reminder | 24 hours before the appointment |
| 2-hour reminder | 2 hours before the appointment |
| Booking cancelled | When a booking is cancelled |
| Booking rescheduled | When a booking is rescheduled |
What you can customize
Each editable template has two override fields:
- A custom subject
- A custom intro text block
If both fields are left empty, Bokko does not save an empty override. Instead, it removes the custom template override and falls back to the default template.
Variables and placeholder chips
The editor shows placeholder chips that you can insert into the subject or intro text. The available placeholders depend on the selected template, but they are based on values such as guest name, salon name, date, time and service.
Preview options
The template editor has two preview layers:
- A quick subject and intro preview with sample values
- A full HTML preview that you can refresh manually
The HTML preview can be switched between desktop and mobile viewport sizes. Bokko renders the selected template with sample data and your current branding.
Saving and resetting
- Open the email templates section in notifications.
- Choose the template you want to edit.
- Update the subject or intro text.
- Use preview if needed.
- Click Save.
Use Reset if you want to delete the custom override for that one template and return to Bokko's default wording.