Bokko lets you override selected parts of its outgoing email templates. This feature is available only when email template customization is enabled for your business.
Which templates you can edit
| Template | When it is used |
|---|---|
| Booking confirmed | When you confirm a booking. |
| 24-hour reminder | 24 hours before the appointment. |
| 2-hour reminder | 2 hours before the appointment. |
| Booking cancelled | When a booking is cancelled. |
| Booking rescheduled | When a booking is rescheduled. |
| Decline responses | When you decline a booking request. This template supports multiple variants — see below. |
| Waitlist — slot proposal | When you propose a specific slot to a guest on the waitlist. |
What you can customize
Each editable template has two override fields:
- A custom subject
- A custom intro text block
If both fields are left empty, Bokko does not save an empty override. Instead, it removes the custom template override and falls back to the default template.
Variables and placeholder chips
The editor shows placeholder chips that you can insert into the subject or intro text. The available placeholders depend on the selected template, but they are based on values such as guest name, business name, date, time and service.
Preview options
The template editor has two preview layers:
- A quick subject and intro preview with sample values
- A full HTML preview that you can refresh manually
The HTML preview can be switched between desktop and mobile viewport sizes. Bokko renders the selected template with sample data and your current branding.
Decline responses — multiple variants
The decline template differs from the others: you can create several variants of it and pick which one goes out when you decline. That way you do not have to send the same neutral text for every decline.
- On the Email templates tab, open the Decline responses template.
- Click New variant.
- Give the variant a Name — this is internal, guests never see it. For example Fully booked or Sick day.
- Write the intro text (required), and optionally a custom subject line.
- Save it.
When declining, you choose which variant the guest receives in the Email template variant field on the booking.
Saving and resetting
- Open the email templates section in notifications.
- Choose the template you want to edit.
- Update the subject or intro text.
- Use preview if needed.
- Click Save.
Use Reset if you want to delete the custom override for that one template and return to Bokko's default wording.