In the menu, open Business settings › Communication to set which messages go to your guests. The screen has two tabs: Channels and reminders and Email templates (the latter is only shown to the owner).
Notification channels
| Channel | What it is for |
|---|---|
| Guest SMS reminders (switch) | Guests also get the 24-hour and 2-hour reminders by SMS. Available from the Starter plan. |
| Business email notifications (always on) | Guests receive confirmations, cancellations and reschedule proposals by email, and you are always notified about new booking requests. This cannot be switched off. |
- 1. Guest SMS reminders
- 2. Internal notification address
- 3. Guest reminders
- 4. Enable review request
Internal notification email
This is where booking alerts meant for you arrive. The address is not public — guests never see it — and it can differ from your login email (a shared inbox works too).
- During the first setup you enter it on this page in the Internal notification email field (required; Bokko checks the format).
- After that the page only shows the current address; you change it under Settings › Notifications, opened with the Manage internal notifications button.
- A location can have its own, different address in its settings.
Guest reminders
- 24-hour email reminder — sent the day before the appointment (23–25 hours ahead).
- 2-hour email reminder — sent 1–3 hours before the appointment.
The reminder goes out by email when the guest has an email address. SMS goes out in addition when Guest SMS reminders is switched on, the booking carries the guest’s phone number, and you still have SMS quota. If you switch a reminder off, no SMS goes out for it either.
Review request
With Enable review request, your guest receives an email after their completed appointment asking how the service went. Available from the Starter plan.
- The Delay after booking slider sets the delay between 1 and 7 days. The default is 2 days.
- A change only affects appointments completed afterwards — requests already scheduled go out with the original delay.
- The same guest gets at most one such email within 90 days.
- Every such email contains an unsubscribe link.
Email templates tab
On the second tab you edit the subject and intro text of the emails sent to guests, and the Email appearance screen opens from here too. The tab is only shown to the owner, and customization is available from the Pro plan.
Internal notifications
The Manage internal notifications button at the bottom opens Settings › Notifications. That is where you manage the notifications meant for you: the internal notification email address, per-event email notifications, push notifications and the dashboard bell. The Communication page is only about messages to guests.
- 1. Delay after booking
- 2. Manage internal notifications