Managing incoming booking requests

When a guest sends a new booking request, Bokko can notify you by email if the notification email is configured. In the dashboard, incoming requests and other booking actions are handled primarily from the Requests inbox.

Where can I see requests?

1. Open the Requests page in the dashboard.
2. The page shows the pending booking requests queue, the reschedule queue, and a separate Awaiting final price section when Bokko still needs the final price for completed variable-price bookings.
3. Open an item to review the booking details and take action.

Approving a request

1. Click the request card.
2. Check the details: guest name, requested time, selected service, and any related booking context.
3. Use Approve to confirm it at the requested time.
4. Bokko automatically sends the guest a confirmation email and updates the booking state.

Proposing a different time

1. Open the request card.
2. Click Reschedule.
3. Pick the proposed date and time.
4. Bokko sends the proposal to the guest, and the item stays in the Requests inbox until the workflow resolves.

Rejecting a request

1. Click the request card.
2. Click Reject.
3. You can add a reason if needed.
4. Confirm the action.

Awaiting final price items

The Requests inbox can also show completed bookings that still need a final price. This happens on variable-price services such as from or negotiable pricing, where the appointment is finished but the final amount has not been recorded yet.

Open the booking from the Awaiting final price section and set the final amount there so the booking record is complete.

Notification settings

Owner alerts for new booking requests use the configured notification email. If you are not receiving them, check the Notifications page and the troubleshooting guide for missing notifications.