Managing incoming booking requests

When a guest sends a booking request, you receive an email and, if enabled, a push notification. You can handle the request from the dashboard on the Calendar or Bookings page.

Where can I see requests?

1. Open the Calendar page in the dashboard. Pending requests appear there with a highlighted status.
2. Or open the Appointments page, where you can filter the list view to pending requests only.

Approving a request

1. Click the request card.
2. Check the details: guest name, requested time and selected service.
3. Click Approve.
4. Bokko automatically sends a confirmation email to the guest, and an SMS as well if you have SMS credit.

Rejecting a request

1. Click the request card.
2. Click Reject.
3. Optionally add a reason, for example That slot is already taken. The message is included in the guest email.
4. Click Send.

Notification settings

Email notifications are enabled by default for new requests. Push notifications can be enabled in your browser or app permission settings.