Managing incoming booking requests

When a guest sends a new booking request, Bokko can notify you by email and push if you turned this on under Settings › Notifications. In the dashboard, incoming requests and other booking actions are handled primarily from the Requests inbox.

Where can I see requests?

1. Open the Requests page in the dashboard.
2. The page has three sections: Awaiting decision (it is your turn), Awaiting response (you have proposed another time and are waiting for the guest — there are no actions on the card here), and Awaiting final price (completed bookings where you have not set the final price yet). In Awaiting decision and Awaiting response the oldest item comes first; in Awaiting final price the most recent appointment comes first.
3. Open an item to review the booking details and take action.

Accepting a request

1. Find the request card in the Awaiting decision section.
2. Check the details: guest name, requested time, selected service, and any related booking context.
3. Click Accept and confirm with Yes, accept. From the card you accept the requested time and the staff member already assigned — there is no picker here.
4. To change the time, or to pick a staff member for an Any staff member request, open the request and accept it there.
5. Bokko automatically sends the guest a confirmation email and the booking moves to Confirmed.

123123

1. 11. Accept
2. 22. Decline
3. 33. Reschedule

If the requested time has already passed, Accept cannot be used and the card says so. If a conflict appeared in the meantime (for example another booking, or the staff member’s external calendar shows them busy), accepting fails and Bokko offers Reschedule. In that case, propose another time.

You can accept several requests at once: click the Select multiple icon (checklist), select the requests (up to 50), then click Confirm selected. Bulk actions only accept — there is no bulk decline. Requests whose time has passed and group session requests cannot be selected. If a request cannot be accepted because of a conflict or a pending deposit decision, Bokko skips it and tells you at the end how many were left out.

Proposing a different time

1. Find the request card.
2. Click Reschedule.
3. Enter up to 3 alternative times.
4. Bokko sends the proposal to the guest and the item moves to the Awaiting response section until the guest replies.

Declining a request

1. Find the request card.
2. Click Decline.
3. In the Decline request dialog you can optionally add a reason. This is an internal note: the guest does not receive it.
4. Click Decline. Declining is final and cannot be undone.

Awaiting final price items

The Awaiting final price section lists completed bookings where you have not set the final price yet. This happens with variable pricing — From or Custom priced services.

Open the booking from that section (the card shows Set final price), enter the amount in Actual price, then click Save. This completes the booking record.

Notification settings

The email toggles for new booking requests and the internal notification email address are under Settings › Notifications (account menu → Settings). Push is turned on per device in the same place, under My notifications. The Communication page is for messages to guests (reminders, templates) — your own notifications are not set there. If you are not receiving alerts, see the troubleshooting guide for missing notifications.