Daily use

Approving or rejecting a booking

Learn what happens after you approve, reschedule, reject, or cancel a booking request in the actual Bokko workflow.

Automatic acceptance per service

How Bokko can accept appointment requests based on your rule, when a request still waits for your decision, and when no request is created.

Blocking guests

Learn how to manually block guests, how automatic no-show blocking works, and what a blocked guest sees when trying to book.

Booking list CSV export

From the Booking history screen you can download the filtered booking list as a CSV file — for accounting, analysis, or archive purposes. Available from the Pro plan.

Handling calendar conflicts

What happens when a confirmed booking overlaps an external calendar event, where you see it, and the three ways you can resolve it.

Completing a booking

An appointment that took place should be closed as Completed. This is where you set the final price, record how the payment was settled, and decide on the document.

Creating a manual booking

You can create appointments for guests who contact you by phone, in person or in chat, without sending them through the booking page.

Downloading dispute evidence

If a guest's bank starts a chargeback over a deposit, Bokko can generate a structured evidence package to help you defend the transaction.

Rescheduling a booking by dragging

Confirmed bookings can be moved directly in the calendar with drag and drop, which is faster than opening a separate rescheduling dialog.

Handling no-show guests

Learn what to do when a guest doesn't show up for their appointment, how to mark a no-show event, and how Bokko helps reduce lost revenue.

Importing guests from a CSV file

How to import an existing guest list into Bokko from a CSV file, map columns to guest fields, choose the import mode, and what happens to existing guest records.

Managing guests

Bokko automatically creates a guest profile after the first booking. This article explains how to view, filter, edit and manage your guest list.

Managing incoming booking requests

How to handle pending booking requests, reschedule items and final-price follow-ups from the Requests inbox in the dashboard.

Managing the waitlist

How the waitlist works in Bokko, where to find active and closed entries, and what Propose slot, Guest already booked, and Remove do in the dashboard.

Navigating the calendar

The Calendar shows bookings in day, week and month views. You navigate, filter by staff, search, and run actions on several bookings at once from here.

Redeeming and refunding a pass

When a pass is spent, what happens on cancellation and no-show, and what “partially covered” means. Available from the Pro plan.

Refunding a deposit

If a guest already paid a deposit, you can refund it fully or partially from the booking details, even in multiple steps.

Selling a pass to a guest

How to issue a pass from the guest’s profile, what to do with the pass code, and what happens if the guest loses it. Available from the Pro plan.

Using statistics

How the Statistics page works in Bokko, what each card shows, how date ranges affect the numbers, and what is included in the CSV export.

Viewing version updates in the dashboard

The Version updates screen inside the Bokko dashboard shows the most important product updates, new features, fixes, and any required user actions — grouped by release version.