Daily use
Requests, appointments, guests, calendar.
Approving or rejecting a booking
Learn what happens after you approve, reschedule, reject, or cancel a booking request in the actual Bokko workflow.
Automatic acceptance per service
How Bokko can accept appointment requests based on your rule, when a request still waits for your decision, and when no request is created.
Blocking guests
Learn how to block guests manually, how automatic blocking after no-shows works, and what a blocked guest sees when trying to request an appointment. Blocking is available from the Pro plan.
Booking list CSV export
From the History screen you can download the filtered list as a CSV file — closed bookings and work recorded without a booking in one file, for accounting, analysis, or archive purposes. Available from the Pro plan, for the owner and managers.
Handling calendar conflicts
What happens when a confirmed booking overlaps an external calendar event, where you see it, how you handle it, and when Bokko closes it automatically.
Completing a booking
An appointment that took place should be closed as Completed. This is where you set the final price, record how the payment was settled, and decide on the document.
Creating a manual booking
You can create appointments for guests who contact you by phone, in person or in chat, without sending them through the booking page.
Downloading dispute evidence
You can download a structured evidence package (JSON) for any booking; it is useful if a guest disputes a payment (chargeback).
Rescheduling a booking by dragging
Confirmed bookings can be moved directly in the calendar with drag and drop, which is faster than opening a separate rescheduling dialog.
Handling no-show guests
Learn what to do when a guest doesn't show up for their appointment, how to mark a no-show event, and how Bokko helps reduce lost revenue.
Importing guests from a CSV file
How to import an existing guest list into Bokko from a CSV file, map columns to guest fields, choose the import mode, and what happens to existing guest records.
Managing guests
Bokko automatically creates a guest profile after the first booking. This article explains how to view, filter, edit and manage your guest list.
Managing incoming booking requests
How to handle pending booking requests, reschedule items and final-price follow-ups from the Requests inbox in the dashboard.
Managing the waitlist
How the waitlist works in Bokko, where to find active and closed entries, and what Propose slot, Guest already booked, and Remove do in the dashboard.
My block: day off and custom hours
As a provider, the My block button lets you mark when you are not working: a full day off or your own working hours for a day.
Navigating the calendar
The Calendar shows bookings in day, week and month views. You navigate, filter by staff, search, and run actions on several bookings at once from here.
Redeeming and refunding a pass
When a pass is spent, what happens on cancellation and no-show, and what “partially covered” means. Available from the Pro plan.
Refunding a deposit
When a booking is cancelled, Bokko refunds the paid deposit automatically in most cases; otherwise you can start a full or partial refund from the booking details.
Selling a pass to a guest
How to issue a pass from the guest’s profile, what to do with the pass code, and what happens if the guest loses it. Available from the Pro plan.
Using statistics
On the Statistics page you see bookings, completed work, occupancy and per-staff breakdowns for the selected period and location; the trends always cover the last 8 weeks.
Viewing version updates in the dashboard
The Version updates screen inside the Bokko dashboard shows the most important product updates, new features, fixes, and any required user actions — grouped by release version.