Daily use
Requests, appointments, guests, calendar.
Approving or rejecting a booking
Learn what happens after you approve, reschedule, reject, or cancel a booking request in the actual Bokko workflow.
Creating a manual booking
You can create appointments for guests who contact you by phone, in person or in chat, without sending them through the booking page.
Downloading dispute evidence
If a guest's bank starts a chargeback over a deposit, Bokko can generate a structured evidence package to help you defend the transaction.
Rescheduling a booking by dragging
Confirmed bookings can be moved directly in the calendar with drag and drop, which is faster than opening a separate rescheduling dialog.
Importing guests from a CSV file
How to import an existing guest list into Bokko from a CSV file, map columns to guest fields, choose the import mode, and what happens to existing guest records.
Managing guests
Bokko automatically creates a guest profile after the first booking. This article explains how to view, filter, edit and manage your guest list.
Managing incoming booking requests
How to handle pending booking requests and reschedule items from the Requests inbox in the dashboard.
Managing the waitlist
How the waitlist works in Bokko, where to find active and closed entries, and what Notify, Close and Remove do in the dashboard.
Navigating the calendar
The daily timeline helps you move between dates, read bookings and blocked time, and filter the view by staff member.
Refunding a deposit
If a guest already paid a deposit, you can refund it fully or partially from the booking details, even in multiple steps.
Using statistics
How the Statistics page works in Bokko, what each card shows, how date ranges affect the numbers, and what is included in the CSV export.