If you have connected an external calendar, a booking you have already confirmed can end up overlapping an event added there — for example because you put a meeting in your calendar later. Conflict detection is currently in a pilot phase and runs only for some businesses. Where it runs, Bokko notices the overlap and you can handle it on the Calendar conflicts screen; it does not send notifications yet. If it does not run for you, the screen stays empty.
InfoThe Calendar conflicts menu item is only shown to the owner. When there is an open conflict, a badge appears next to it.
Where you see it
- Under Calendar conflicts in the menu, as a list.
- In the calendar, a Calendar conflict marker appears on the affected booking.
- In the booking details, as a banner: “Conflicts with the staff member’s external calendar.” — with a Resolve button.
- No separate notification is sent about the conflict at the moment; you see open conflicts on this screen.
- 1. Partial overlap
- 2. Reschedule proposed
What a conflict shows
| Field | Meaning |
|---|---|
| Booking time | The start and end of the Bokko booking. |
| External calendar event | The title and time of the conflicting event from the connected calendar. If Bokko cannot see its title, it shows as “(Private time block)”. |
| Overlap | The time span in which the two overlap. In the list, the card label shows whether it is a Partial overlap or a Full overlap. |
| Staff | The staff member whose connected calendar holds the conflicting event. |
InfoBokko only sees that the slot is busy in the external calendar — it never reads the event contents. That is why it often shows as “(Private time block)”.
Your three options
- Propose new time — the booking details open, where you can send the guest a reschedule proposal. Until the guest replies, the conflict stays in the “Reschedule proposed, awaiting response” state.
- Cancel booking — the booking details open, where you can cancel the appointment. The guest gets a cancellation email.
- Dismiss conflict — in the confirmation window you can add an optional reason; after that Bokko no longer treats this conflict as open. Neither the booking nor the external event changes.
- 1. Propose new time
- 2. Cancel booking
- 3. Dismiss conflict
WarningDismiss conflict does not remove the overlap — it only tells Bokko you know about it. Use it when the external event does not actually get in the way (for example an all-day reminder).
Open booking opens the Bokko booking. If the conflicting event can be identified in the external calendar, Open external event opens it there directly; for a private busy block this button does not appear.
If the list is empty
- “No conflicts to show.” — the list is empty. This does not mean Bokko has checked your calendars: conflict detection is in a pilot phase and does not run for every business yet.
- “No calendar is connected yet.” — the Connect calendar button takes you to the Integrations page.
- “We can’t tell right now whether there are conflicts.” — one or more staff calendar connections are broken, so external busy times are not visible. Use Reconnect to fix it; until then the affected conflicts cannot be checked.