Calendar sync can break if Google access is revoked or the integration ends up in a sync error state. Calendar sync is available from the Starter plan; the Integrations page is visible to Owners and Managers.
Symptoms
- New bookings do not appear in Google Calendar.
- A staff member’s Google Calendar busy times no longer block slots in Bokko.
- The Business calendar tile shows Sync error or Access revoked — reconnect required.
- In the Staff calendars list, a staff member shows Connection lost.
Business calendar: check the status
- Go to Integrations and check the Business calendar section (Google Calendar).
- If the status is Sync error, try Re-sync first.
- If the status is Access revoked — reconnect required, use Reconnect and grant Google access again. Re-sync does not help when access is revoked.
- For a completely clean restart, use Disconnect, then connect the calendar again.
- Once the status is fine again, upcoming bookings sync normally.
- 1. Re-sync
- 2. Reconnect
Staff calendars
If a staff member shows Connection lost in the Staff calendars list, only that staff member can restore it: they need to reconnect from their own profile with their own account (Connect Google Calendar). The owner can see the status in the list but cannot connect another staff member’s calendar for them.
Microsoft Outlook errors
Staff connect Outlook from their own profile. If Microsoft has revoked access, the Outlook tile on their own profile shows Connection lost and a warning bar; with Reconnect the staff member can connect the calendar again. This signal shows the broken connection; it does not prevent booking conflicts on its own. If connecting fails, the error appears in a notification bar right after the connection attempt.
| Message | What it means and what to do |
|---|---|
| Your organization’s admin may restrict Microsoft 365 calendar access. Contact IT, or try a personal Microsoft account. | An administrator in your company’s Microsoft 365 tenant has blocked calendar access for apps. Ask IT to allow it, or connect a personal Microsoft account instead (Outlook.com, Hotmail, Live). |
| Microsoft calendar access is incomplete. Reconnect and grant full access. | Not all requested permissions were granted when connecting. Reconnect and leave every permission ticked on the Microsoft screen. |
If reconnecting does not help
- Check status.bokko.io — if the API & backend component shows an incident, the cause is system-wide.
- If there is no incident, email
support@bokko.appand include the email address of the affected connected Google or Microsoft account.