Troubleshooting

Booking is not showing up

If a guest says they booked an appointment but you cannot see it in the dashboard, this guide helps you figure out what happened.

Google Calendar sync issue

If Google Calendar sync stops working or events are missing, these steps help you restore it.

Staff member did not receive the invitation

If a colleague cannot find the invitation email, these steps help identify the issue and send a new invitation if needed.

Not receiving notifications

If owner or guest notifications are missing, this guide helps you check the configured notification channel, reminder settings, and SMS add-on quota.

Payment failed

If a guest deposit fails or your subscription renewal does not go through, this article helps you understand the reason and what to do next.

Reporting a bug

How to send an in-app bug report in Bokko, what information is required, when an optional screenshot helps, and what happens after submission.