Troubleshooting
Something not working? We can help.
Booking is not showing up
If a guest says they requested an appointment but you cannot see it in the dashboard, this guide helps you figure out what happened.
Calendar sync issue (Google Calendar and Outlook)
If calendar sync stops working or events are missing, these steps help you restore it — for the business Google Calendar, staff calendars and Microsoft Outlook.
Staff member did not receive the invitation
If a colleague cannot find the invitation email, these steps help identify the issue and send a new invitation if needed.
Not receiving notifications
If a booking notification is missing, this guide walks you through the internal notification email, the per-event email toggles, guest reminders and push settings.
Payment failed
If a guest deposit fails or your subscription renewal does not go through, this article helps you understand the reason and what to do next.
Reporting a bug
How to send an in-app bug report in Bokko, what information is required, when an optional screenshot helps, and what happens after submission.