Troubleshooting

Booking is not showing up

If a guest says they booked an appointment but you cannot see it in the dashboard, this guide helps you figure out what happened.

Calendar sync issue (Google Calendar and Outlook)

If calendar sync stops working or events are missing, these steps help you restore it — for both Google Calendar and Microsoft Outlook.

Staff member did not receive the invitation

If a colleague cannot find the invitation email, these steps help identify the issue and send a new invitation if needed.

Not receiving notifications

If owner or guest notifications are missing, this guide helps you check the configured email channel and reminder settings.

Payment failed

If a guest deposit fails or your subscription renewal does not go through, this article helps you understand the reason and what to do next.

Reporting a bug

How to send an in-app bug report in Bokko, what information is required, when an optional screenshot helps, and what happens after submission.