Booking is not showing up

If a guest says they requested an appointment but you cannot see it in the dashboard, go through the steps below in order.

1. Check the Requests page

An online request does not appear under Appointments until you accept it. Open Requests: requests not yet accepted are in Awaiting decision, and those you already proposed another time for are in Awaiting response.

1

1. 11. Requests

23

1. 22. Awaiting decision: requests not yet accepted
2. 33. Awaiting response: you already proposed another time

2. Check the Appointments page

Accepted bookings are on the Appointments page. Today shows today’s appointments, Upcoming shows those from tomorrow on, and Awaiting closure shows past appointments that have not been closed yet.

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1. 11. Today
2. 22. Upcoming

3. Check the location and the staff member

• If you have more than one location, Requests and Appointments show bookings for the currently selected location. Check which location is selected.
• With the provider role you only see the requests and bookings assigned to you.
• In the Calendar, use the staff selector (Everyone or a colleague) to check who the booking belongs to and on which day.

4. Confirm the guest completed the request

A request is only created when the guest completes the flow and reaches the confirmation step. If they left early, no request was created; ask them to send it again.

5. Refreshing

The dashboard shows changes live, so you usually do not need to reload. On a phone you can pull the list down to refresh it. If you still see an old state, reload the page.