Every online booking arrives as a request: the guest asks for a time, they do not book it outright. Until you approve it, there is no confirmed appointment — Bokko has no auto-approval mode. This article explains what happens after each action, for you and for the guest.
After approval
- The guest receives an email with the confirmed time, service and location.
- The appointment is added to the calendar and, if Google Calendar sync is active, it is also pushed to the staff member's or business's connected calendar according to your current push mode.
- Later, Bokko can send reminder notifications according to your notification settings.
After rejection
- The guest receives an email about the rejection.
- The request disappears from the pending list.
- The time slot becomes free again and another guest can book it.
WarningA rejection is a terminal decision for that request. If you change your mind afterward, create a new appointment manually or ask the guest to submit a new request.
After proposing a different time
- Bokko sends the guest a reschedule proposal with the new date and time.
- The booking stays in the reschedule workflow until the guest accepts, declines, or asks for a different time.
- If the guest asks for a different time, the item can return to the action flow as a request again.
InfoThe reschedule proposal link is valid for 14 days. If the guest does not respond by then, the link expires — send a new proposal or arrange the time with them directly.
Cancel an approved booking
- Click the approved booking in the calendar.
- Click Cancel.
- The guest receives a cancellation email.