You can report a bug from inside the dashboard: choose Bug Report in the account menu at the top right, or open Settings › Support › Report a problem. Use it when something is broken, inconsistent, or behaves differently from what you expect.
What you need to fill in
| Field | Required |
|---|---|
| Description | Yes |
| Severity | Yes |
| Screenshot or image attachment | Optional |
The description must be between 10 and 2,000 characters, and the Submit button only becomes active once you choose a severity level.
Severity levels
- Blocker — app unusable: the problem stops work completely.
- Major — key feature broken: an important workflow does not work.
- Minor — workaround available: the problem is annoying, but there is a workaround.
- Cosmetic — visual issue: a display problem that does not affect how things work.
When to attach an image
A screenshot helps when the problem is visual or hard to describe. You can attach one image: click the upload area or drop the file onto it. The selected image is shown as a thumbnail, and you can remove it with Remove image.
What Bokko sends with the report
Bokko automatically attaches technical details to the report: the current page route, screen size, language, theme setting, time zone, app version, your role and browser details. It never sends passwords or sign-in tokens. You can view the details in the expandable block below the submit button.
In the same block you can copy them to your clipboard with Copy diagnostic data — useful if you follow up with us by email about the report.
What happens after submission
After a successful submission you see “Thank you! Your bug report has been submitted.” and the form is cleared. The report is visible to the Bokko team; reports and attached images are deleted after 12 months.
If the submission fails because of a temporary network or unknown problem, you can repeat it with Retry.
support@bokko.app.