Invitation emails typically arrive within minutes. If a colleague cannot find it, work through the following steps in order.
1. Check the spam or junk folder
In most cases the email ends up in the Spam, Junk or Promotions folder. Ask the colleague to check there and mark the message as Not spam.
2. Check the invitation status in the dashboard
- Open Staff members in the dashboard.
- Click the affected staff member's profile.
- Check the invitation status in the Dashboard access section.
- If you sent the invitation more than 7 days ago, or the colleague cannot find the email, click Resend: a new link is sent and the previous link stops working.
InfoInvitation links are valid for 7 days. If the colleague did not accept in time, the link expires automatically — resend the invitation.
3. If the email address was wrong
- Open the staff member's profile in the dashboard.
- In the Dashboard access section, click Revoke invitation.
- Send a new invitation to the correct email address.
Why might the invitation link not work?
If the colleague received the email but the link does not work, one of the following may be the cause:
- Expired or replaced link — the invitation is older than 7 days, or you have resent or revoked it since. Only the link in the most recent email works.
- Email address mismatch — the colleague is signed in with a different account than the one the invitation was sent to. The invitation page shows this and lets them sign out to continue.
- The account already belongs to another business — a Bokko account can be a team member of one business at a time. The invitation page shows this immediately; send the invitation to a different email address of the colleague.
- Owner's own login email — the business owner cannot invite their own login email address (the system blocks this).
- The business’s Google Calendar integration email — you cannot invite the address you used to connect the business’s Google Calendar integration.
- Another staff member’s calendar sync email — if another staff member has already linked their calendar sync with this Google account, you cannot invite that address either.
TipIf the colleague is completely new to Bokko, they create an account and join in one step from the invitation link: they only choose a password. No separate sign-up or email verification is needed, because the link itself proves the email address.