From the booking details you can download a structured evidence package for any booking. It is useful when a guest disputes a deposit payment (chargeback) and you need to show the circumstances of the booking and the payment.
When is it useful?
- The guest’s bank has filed a chargeback for a deposit. Bokko notifies you by email, including the submission deadline.
- You need to prove that the guest accepted your cancellation policy.
- You need to document how the deposit was paid and when notifications were sent.
Download the evidence package
- Open the booking in the dashboard.
- In the Dispute evidence section, click Download evidence bundle.
- Bokko creates the JSON file and opens it in a new tab. The link used to open it is valid for 15 minutes.
- Upload the file in your payment provider’s dashboard for the dispute, by the deadline given in the Bokko email. After the deadline, the dispute may be decided in the guest’s favour.
- 1. Download evidence bundle
InfoThe evidence package contains: the booking details (service, price, status, times, staff member), the deposit details and status, for online bookings the accepted cancellation policy text and acceptance time, the cancellation details, and the timing of key notifications (confirmation, proposed time, cancellation, 24-hour and 2-hour reminders). The guest’s phone number is masked.
Who can download it?
All four roles can download it for bookings they have access to (providers only for their own). Deposit payment history is included only for owners and managers. A verified email address is required.
Privacy
Every export is recorded in the business audit log. Files are deleted automatically after 24 hours, during the daily cleanup, and every new request creates a fresh file and a short-lived link. Each user can start up to 30 exports per 24 hours.