If a booking already has a paid or retained deposit and you need to return money to the guest, you can start the refund directly from the booking details.
Start a refund
- Open the booking in the dashboard.
- Click Refund deposit.
- Enter the amount to refund. By default, Bokko suggests the full remaining refundable amount.
- Optionally choose a reason and add an internal note.
- Confirm the refund. Bokko sends the refund request through the payment provider used for that deposit.
InfoRefunds are processed through the payment provider used for the original deposit. The exact processing time depends on that provider and the guest's bank.
Partial refunds
You can refund less than the full amount, for example if the booking was partly fulfilled. You can also send multiple partial refunds until the full paid deposit has been returned.
WarningBokko automatically prevents you from refunding more than the remaining refundable amount.
Automatic refunds
Some booking cancellation flows can also update the deposit status automatically based on booking state, payment state, and your cancellation rules:
- You cancel the booking: if a paid deposit exists, Bokko can initiate the refund from the original payment provider.
- The guest cancels within the allowed deadline: the final outcome depends on your cancellation rules and the original payment state.
- Late cancellation or no-show: Bokko can keep the deposit according to your cancellation policy.