The deposit feature lets guests pay a predefined amount online for a booking. That usually reduces no-shows.
InfoDeposits require an active online payment connection. The exact provider options depend on your connected payment setup and available plan features.
Configure the deposit
- Open the Booking rules page.
- Turn on the Deposit option.
- Choose whether the deposit is a fixed amount or a percentage.
- Enter the deposit amount.
- Optionally add a short deposit description shown to the guest.
- Save the changes.
How it works for the guest
During booking, the guest sees the deposit requirement in the booking terms and summary. After the booking is created, Bokko can open a separate deposit payment page for that booking. The deposit is only recorded after the payment succeeds.
WarningThe deposit payment link is valid for 7 days. If the guest does not pay within that window, the link expires. You can see the deposit status on the booking details page.
Refunds after cancellation
If you need to refund a deposit, you can start the refund from Bokko. The exact processing and payout timing depend on the connected payment provider.
WarningDefine your cancellation policy in advance and review the booking-page policy text after saving. That helps avoid disputes with guests.