The deposit feature lets guests pay a predefined amount online as part of the booking process. That usually reduces no-shows.
InfoDeposits work through the Stripe payment integration, so you need an active Stripe connection before you can turn them on.
Configure the deposit
- Open the Appearance page.
- Turn on the Deposit feature.
- Enter the deposit amount as a fixed amount.
- Choose whether the deposit is required for every booking.
- Save the changes.
How it works for the guest
At the last step of the booking flow, the guest pays the deposit through Stripe. The booking is only created after the payment succeeds.
Refunds after cancellation
If you cancel or refund a deposit, you handle the refund manually in the Stripe dashboard. Bokko does not automate deposit refunds at the moment.
WarningDefine your cancellation policy in advance and mention it clearly on your booking page description. That helps avoid disputes with guests.