If you use cancellation fees, deposits or no-show charges, it is important that guests clearly accept those terms during booking. Bokko handles that automatically for online guest bookings by recording the accepted terms and the submission time.
What Bokko records for online guest bookings
- Accepted terms text: the cancellation, deposit and no-show conditions that were active at the moment of booking
- Accepted terms identifier: a reference to the exact terms document the guest accepted
- Recording time: the server time at the moment the guest submitted the booking with the terms accepted
- Active booking rules: the booking-rule values that were in effect at the time of booking
TipYou do not need to do anything manually. Bokko records this automatically as soon as the guest accepts the booking terms.
How this helps in disputes
If a guest disputes a cancellation fee, deposit or no-show charge, you can look up exactly which terms they accepted and when. That makes the discussion much clearer.
- Open the affected booking in the dashboard.
- In the booking details, under Dispute evidence, click Download evidence bundle. The bundle contains the snapshot of the accepted terms, the recording time, deposit and payment details, and the notification timeline.
- Use those details when communicating with the guest or preparing dispute evidence.
InfoBokko preserves the information that helps clarify disputes, but any final legal or financial decision still depends on the parties involved and, where relevant, the bank.
What if I change my terms later?
Changes to the cancellation rule are asymmetric: tightening it (a longer cancellation window, switching guest cancellation off) does not affect online bookings already submitted, while relaxing it applies to them too. Every booking keeps its snapshot of the accepted terms.
InfoBokko preserves the terms in effect at acceptance, and a later tightening never works against the guest. This protects both the guest and the service provider.