If you use cancellation fees, deposits or no-show charges, it is important that guests clearly accept those terms during booking. Bokko handles that automatically for online guest bookings by recording the accepted terms and the exact acceptance time.
What Bokko records for online guest bookings
- Accepted terms text: the cancellation, deposit and no-show conditions that were active at the moment of booking
- Accepted terms identifier: a reference to the exact terms document the guest accepted
- Acceptance timestamp: the exact moment the guest confirmed the terms
- Active booking rules: the booking-rule values that were in effect at the time of booking
TipYou do not need to do anything manually. Bokko records this automatically as soon as the guest accepts the booking terms.
How this helps in disputes
If a guest disputes a cancellation fee, deposit or no-show charge, you can look up exactly which terms they accepted and when. That makes the discussion much clearer.
- Open the affected booking in the dashboard.
- In the detailed booking view, Bokko shows a summary of the accepted terms and the acceptance time.
- Use those details when communicating with the guest or preparing dispute evidence.
InfoBokko preserves the information that helps clarify disputes, but any final legal or financial decision still depends on the parties involved and, where relevant, the bank.
What if I change my terms later?
If you update your cancellation rules later, the change only affects new online bookings. Older bookings keep the earlier accepted terms snapshot.
InfoBokko always preserves the version that was active at the time of acceptance, not the current one. This protects both the guest and the service provider.