Handling no-show guests

A No-show means that the guest did not show up for their pre-booked appointment and did not notify you in advance. Bokko provides a specific feature to help you record and manage these cases.

Marking a no-show

If an appointment time has passed and the guest has not arrived, you should record this in the system:

1. Click on the relevant booking in the calendar.
2. In the booking details, select the No-show action.
3. Confirm the action.

What happens after marking?

• The booking status becomes No-show. This is a final state — it cannot be undone, and no further action can be taken on the booking.
• The guest's no-show counter increases by one (if no-show history recording is enabled).
• Statistics show the lost appointment and, if it was recorded, the lost revenue.
• If the guest reaches a risky level, Bokko shows a High no-show risk banner on their profile and recommends blocking them.
• If automatic blocking is enabled and the guest reaches your threshold, Bokko blocks them and sends you a notification about it.

How to reduce the no-show rate?

• Reminders: Use SMS and email reminders.
• Booking Rules: Set strict cancellation policies.
• Deposits: Request a deposit for riskier or more expensive services.
• Blocking: You can block repeated no-show guests from further online bookings.

Plan levels

• Marking a no-show — available from Starter.
• Recording no-show history (the guest counter and history) — a Pro feature, switched on from Booking rules.
• Automatic blocking after a chosen number of no-shows — a Pro feature.
• Setting a no-show fee — a Pro feature; charging it automatically requires card guarantee, which is not part of the current self-serve plans.