Handling no-show guests

A No-show means that the guest did not show up for their confirmed appointment and did not notify you in advance. Bokko provides a specific feature to help you record and manage these cases.

Marking a no-show

The No-show action appears on confirmed bookings once the appointment has ended. If the guest did not arrive, record it in the system:

1. Click the booking in the calendar, or right-click it (long-press on a phone).
2. Select the No-show action.
3. Confirm the action.

11

1. 11. No-show

What happens after marking?

• The booking status becomes No-show. This is a final state — it cannot be undone, and no further action can be taken on the booking.
• The booking leaves the calendar timeline; you see it with No-show status on the guest’s profile and in their history.
• The guest’s no-show counter increases by one if Record no-show history is switched on (Pro).
• In Statistics, the No-show count and the No-show trend update.
• If a deposit was paid, you keep it; it is not refunded automatically, but you can refund it later.
• If the guest reaches a risky level, Bokko shows a High no-show risk banner on their profile and recommends blocking them (Pro).
• If Automatic blocking is switched on and the guest reaches your threshold, Bokko blocks them and sends you a notification (Guest blocked automatically). The block expires after 12 months and can be lifted at any time.

How to reduce the no-show rate?

• Reminders: Use SMS and email reminders.
• Booking Rules: Set strict cancellation policies.
• Deposits: Request a deposit for riskier or more expensive services.
• Blocking: You can block repeated no-show guests from further online bookings.

Plan levels

• Marking a no-show — available from Starter.
• Record no-show history (the guest counter and history) — a Pro feature, switched on from Booking rules.
• Automatic blocking after a chosen number of no-shows — a Pro feature.
• Setting a no-show fee — a Pro feature. It cannot be combined with a deposit. Charging it automatically requires card guarantee, a Business plan feature; the screen tells you if it is currently inactive.