A No-show means that the guest did not show up for their pre-booked appointment and did not notify you in advance. Bokko provides a specific feature to help you record and manage these cases.
Marking a no-show
If an appointment time has passed and the guest has not arrived, you should record this in the system:
- Click on the relevant booking in the calendar.
- In the booking details, select the Mark as No-show button.
- Confirm the action.
What happens after marking?
- The booking status changes to noShow.
- The 'No-show counter' on the guest's profile increases by one.
- The missed appointment and (if recorded) the lost revenue will appear in your statistics.
- If you have the Pro plan's no-show history monitoring, the system will notify you if this guest tries to book again.
Enforcing a no-show fee
If you have Card Guarantee (No-show fee) set up and the guest provided their card details during booking, you can initiate the fee deduction after marking the no-show.
InfoYou can read more about deducting no-show fees in the [Setting card guarantee and no-show fee](/en/article/set-card-guarantee-no-show-fee) article.
How to reduce the no-show rate?
- Reminders: Use SMS and email reminders (Starter/Pro plan).
- Booking Rules: Set strict cancellation policies.
- Deposit or Card Guarantee: Request a deposit for riskier or more expensive services.
- Blocking: You can block repeated no-show guests from further online bookings.