Bokko allows you to restrict certain guests’ access to your booking page. Blocking is designed to protect your calendar from unreliable or abusive guests. Both manual and automatic blocking are available from the Pro plan; the owner, managers and receptionists can block and unblock.
Manual blocking
- Go to the Guests page on the dashboard.
- Click the guest you want to block: on desktop their profile opens alongside, on a phone in a bottom sheet.
- Scroll to the bottom of the profile and click Block in the Dangerous action section. If the guest has piled up no-shows, the Block button on the “High no-show risk” banner at the top of the profile leads here too.
- In the Block guest window, choose the reason in Reason: Repeated no-show, Abusive behavior, Payment issue or Other.
- If needed, add an Internal note (up to 500 characters).
- Click the red Block button; it is only active once a reason is selected.
Step 1 Scroll to the bottom of the profile and click Block. - 1. Block
Step 2 Choose the reason and confirm with Block. - 1. Reason
- 2. Internal note
- 3. Block
Automatic blocking
On the Pro plan, Bokko can also block guests automatically based on their no-shows. Set it up on the Booking rules page, on the No-shows and payments card: first turn on Record no-show history, then the Automatic blocking switch appears.
- Set the threshold in the After how many no-shows should the system block? field (3 by default, between 1 and 20).
- An automatic block expires on its own after 12 months and can be lifted any time; the profile shows the date in an “Automatically lifted on” line.
- When an automatic block takes effect, Bokko notifies you (in the dashboard and by email), and a “Guest automatically blocked” banner appears at the top of the Guests list — it does not happen silently.
- Find blocked guests on the Guests page with the Blocked filter; in that view every card has an Unblock button.
- On the guest’s profile, the Blocked banner shows since when the block applies and whether it was manual (with the reason) or automatic (no-show).
- 1. Record no-show history
- 2. Automatic blocking
- 3. After how many no-shows should the system block?
- 1. Blocked
- 2. Unblock
What does a blocked guest see?
When a blocked guest tries to request an appointment on your booking page:
- When submitting, they get this message: “You can’t request an appointment online with this business right now. Please contact them directly.” Your public phone number and email are shown below it.
- The guest cannot submit the request; they cannot join the waitlist or a group session either. Bokko recognises them by phone number and email address.
- You do not get a notification about the failed attempt, and no separate counter for it appears in the dashboard.
Unblocking a guest
- Open the blocked guest’s profile, or switch on the Blocked filter on the Guests page.
- Click Unblock on the red banner of the profile or on the guest’s card.
- Unblocking takes effect immediately, with no separate confirmation: the guest can request appointments on your booking page again. Unblocking also works after a plan change.
- 1. Blocked
- 2. Unblock