Bokko allows you to restrict certain guests' access to your booking page. Blocking is designed to protect your calendar from unreliable or abusive guests.
Manual blocking
- Go to the Guests page on the dashboard.
- Find and click on the name of the guest you want to block.
- In the top right corner of the guest profile, click the Block Guest button.
- Select the reason for blocking (e.g., No-show, Abusive behavior, Payment issue).
- If needed, write a brief internal reason.
- Confirm the blocking.
Automatic blocking
In the Pro plan, Bokko can automatically block guests based on their No-show history. You can set this up on the Booking Rules page.
- You can set how many no-shows should trigger an automatic block.
- Automatically blocked guests can be found on the Guests page using the 'Blocked' filter.
- The system records that the source of the block was the automatic no-show monitor.
What does a blocked guest see?
When a blocked guest tries to request an appointment on your booking page:
- At the end of the process, after entering their details, they receive an error message: 'Booking is currently not possible. Please contact the service provider.'
- The guest cannot submit the booking request.
- You will not receive a notification about the failed attempt, but you can see the number of 'Failed Attempts' on the guest's profile.
Unblocking a guest
- Open the profile of the blocked guest.
- Click the Unblock Guest button.
- After confirmation, the guest can request appointments on your booking page again.