Completing a booking

Guide 5 min read Updated: October 16, 2026

An appointment that took place should be closed as Completed. This is where you set the final price, record how the payment was settled, and decide on the document.

When the guest showed up and the service took place, you close the booking as Completed. This is the last step of the booking lifecycle, and it starts several things.

InfoCompleting is not a formality. Revenue in Statistics counts only completed bookings, the review request email starts after completion, and a redeemed pass session or discount becomes final at this point.

Steps to complete

Open the booking in the Calendar or on the Appointments page.
Under Status, click Completed. It only appears for a confirmed booking.
The Completed window opens. If the appointment has not started yet, Bokko warns you but still lets you complete it.
If the service has a variable price (From or Custom pricing), enter the Final price; without it the window cannot be saved.
If payment recording at completion is on, fill in Payment settlement and Document.
Click Completed in the window.

The Completed window with the manual discount field, the amount due and the Payment settlement choice

You can also enter an optional manual discount; if you enter an amount, a reason is required. If you chose Online payment, the payment sheet with a QR code and a link opens after completion.

TipThe Awaiting final price section on the Requests page collects completed bookings with From or Custom pricing that still have no final price. Use Set final price there to add it.

Payment settlement

This section appears when Record payment at completion is on, on the No-shows and payments card of Booking page › Booking rules (off by default), and the booking is financially relevant: its price is above 0, a deposit was paid, or payment documents already exist. With the setting off, completing is a single confirmation; invoicing works independently.

Record payment at completion switched on, on the No-shows and payments card of Booking rules

Method	When to choose it
Cash	The guest paid in cash on site.
Bank transfer	Bank transfer. Set Transfer status to Already received or Not received yet.
External card terminal	Paid on your own POS terminal, not through Bokko.
Online payment	The guest pays online through Bokko; only available when online payment is enabled and you have the permission.
No payment	No money was received. You also need to choose a Reason.

Reasons for No payment: Free service, Compensation, Test / admin, Closed without external settlement and Other. If a pass or gift card fully covered the booking, Covered by pass / gift card is also offered. A Note is needed only for Other, where it is required.

WarningBokko does not handle money and is not a cash register. What you record here is your own record and the document data; handling cash, the till and the POS terminal remains your responsibility.

InfoPermissions: recording Cash, External card terminal and Already received for a transfer is allowed for the Owner and Manager roles. As a Receptionist you can start an online payment, but you cannot record cash or terminal payments; as a Provider you can do neither. Bokko then tells you that you lack the permission.

Document

In Document you record which document was issued for the service. There are three options, but not all are available in every setup:

Issue an invoice with the invoicing software: the connected Billingo or Számlázz.hu issues it.
Issue a receipt with the invoicing software: the same, as a receipt.
External document issued: you issued it elsewhere. You can set its type (Cash-register receipt, External invoice, Other) and the External document number. Not available for online payment.

WarningIssuing receipts and invoices through the invoicing software is being rolled out gradually in the completion flow. If it is not active for you yet, Bokko says so, and you need to choose External document issued. This is not an error and does not affect the other features of your connected invoicing software.

InfoIf the receipt option cannot be selected, Bokko tells you why: either no receipt issuer is configured (the receipt block or receipt prefix is missing in your invoicing software), or it is temporarily unavailable. You can fix the first case in the integration settings.

What happens after completion?

The booking is added to revenue in Statistics, based on the final price.
If you turned it on, the review request email is scheduled (2 days later by default).
The redeemed pass session and discount become final.
The booking appears on the History page.

WarningCompleted is a final state: you cannot move the booking back to another state.

Frequently asked questions

Do I have to complete bookings?

Where do I enter the final price if I skipped it?

Why can’t I see Payment settlement?

Why can’t I record cash as a receptionist or provider?

Can I undo a completion?

When can I mark a guest as a no-show?

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