If waitlist is enabled in Booking rules and available on your current plan, guests can join the waitlist from the public booking flow when they cannot find a suitable slot. In the dashboard, you manage those entries from the separate Waitlist page.
InfoThe dashboard waitlist view is available to the Owner, Manager and Receptionist roles. Providers do not have operational access to the waitlist management flow.
Where can I find the waitlist?
- Open the Waitlist page in the dashboard.
- Use the Active tab for open entries that still need action.
- Use the Closed tab to review entries that were fulfilled, cancelled by the guest, removed by you, or expired.
What an entry contains
| Field | What it shows |
|---|---|
| Guest name and email | Who joined the waitlist |
| Service | Which service the guest is waiting for |
| Preferred period | The date or date range the guest selected |
| Joined at | When the guest joined the waitlist |
| Notification count | How many availability emails Bokko has already sent for this entry |
How guests join the waitlist
Guests can join the waitlist from the public booking flow when no suitable slot is available. Name and email address are required, phone number is optional, and the guest selects a preferred date or date range.
TipBokko prevents duplicate active waitlist entries for the same guest email and service, so the same guest cannot keep submitting the same request over and over while an active entry already exists.
Propose slot, Guest already booked, Remove
- Use Propose slot to offer a specific free time to the guest. Bokko sends a unique link by email and temporarily blocks the slot until the guest accepts or declines.
- Use Guest already booked when the guest has booked through another channel and the active entry can be closed.
- Use Remove to close the active entry without marking it fulfilled — for example, if the guest no longer wants the slot.
When a slot is freed for the same service and date range, Bokko can also notify the first matching active waitlist entry automatically. Notification attempts are counted on the waitlist card. There is no separate manual "Notify" button — this happens automatically.
How entries leave the active tab
- You close the entry as fulfilled.
- You remove the entry manually.
- The guest cancels from the link they received in the confirmation email.
- The entry expires according to your waitlist policy.