Issuing a pass starts from the guest’s profile — that is where the guest is, and a pass is registered to one. The daily work is therefore two clicks: guest, then template.
- Open the guest’s profile from the Guests menu.
- Scroll to the Passes section and click Sell a pass.
- Choose From a template, or build a one-off pass for this single guest.
- Under How is the pass being issued? pick Paid pass or Complimentary.
- If you also issued an invoice for it in your own system, enter it in the Document number field.
- If you want, switch on Send the code by email.
- Bokko issues the pass and shows you the pass code.
Paid or complimentary?
- Paid pass — the guest paid for it: in cash, by card or by transfer. You collect the money; Bokko does not process it as a payment.
- Complimentary — given free of charge. No revenue arises, and its redemption is assessed separately for tax.
The Document number field is optional: use it to record the number of the invoice you issued in your own invoicing system, so it can be matched to the pass later.
The pass code — hand it over right away
The code is the guest’s proof of entitlement: whoever holds it can redeem the pass on the booking page. That is deliberate — it is what makes use within a family work, without asking for a phone number or an email address.
If the guest loses the code
Open the pass from the Passes list and press New code. Bokko issues a new code and the old one stops working immediately. The balance, past redemptions and bookings in progress are unaffected.
Voiding and correcting
- Void — the pass can no longer be used. This cannot be undone; the record of past movements stays.
- Balance correction — for fixing something that drifted. Bokko works against the value you saw on screen: if a redemption happened in the meantime, the correction does not overwrite it, it tells you.
Activity
The Activity section on the pass detail page lists every change: Issued, Redeemed, Reversed, Correction, Expired and Voided. The list is append-only — entries are never deleted.