Passes

Reference 6 min read Updated: September 8, 2026

With a pass the guest buys a package up front and spends it across several bookings. Four kinds are available: counted in sessions, in minutes, as a prepaid balance, or covering a period. Available from the Pro plan.

A pass is the returning guest’s arrangement: the guest pays for a package up front and spends it across several bookings. In Bokko a pass is spent when you accept the booking, comes back when the booking is cancelled in time, and both sides see the same balance.

InfoPasses are available from the Pro plan. There is no separate switch to turn on: the feature starts with your first pass template.

WarningEvery pass operation — creating, editing and archiving templates, issuing a pass, voiding it, correcting a balance, issuing a new code, and attaching a pass to a booking — is Owner-only. These actions are not available to Manager, Receptionist or Provider roles.

A template and an issued pass are two different things

The template is what you sell: it describes what the guest gets and for how much. An issued pass is one guest’s copy of that template. You set a template up once, and the daily work is two clicks from the guest’s profile.

WarningA template’s kind and amounts cannot be changed after saving. An issued pass carries a frozen copy of them, so rewriting the template would make it ambiguous what the guest actually bought. Create a new template for a different setup.

The four kinds

Counted in sessions — for example a 10-session massage pass. One booking spends one session, however long it is.
Counted in minutes — for example a 600-minute tanning pass. A booking spends the service’s duration in minutes: a 12-minute session spends 12.
Prepaid balance — for example a 50,000 HUF card. The booking total is taken from the balance, and partial cover is possible: whatever does not fit stays payable.
Covering a period — for example a monthly pass. It does not run out: each period the allowance you set is available again (or unlimited, if you leave it empty).

InfoSession- and period-based passes apply to a single-service booking. If the guest chains several services into one booking, cover it with a prepaid-balance pass.

Creating a template

In the dashboard open Passes, then Pass templates.
Click New template.
Enter the Pass name — this is what appears on the guest’s profile and on the booking.
Choose what the guest gets: sessions, minutes, a prepaid balance, or a period.
Fill in the amount and the Price. Validity is given in days; leave it empty for no expiry.
Under What can it be used for? decide whether it covers any service or only selected ones.
Press Save.

Scope: what it can be used for

Under What can it be used for? you either open the pass to any service or pick the services — up to 50. An empty list cannot be saved: it would silently reject every booking.

With several locations, a pass can also be tied to a location. Redemption is rejected if the booking is for a different location than the pass allows.

Validity and expiry

For session-, minute- and balance-based passes you give the validity in days. Expiry is counted from the day of issue, in calendar days — leave it empty and the pass never expires.
For a period pass the validity follows from the periods: calendar weeks or months, up to 24 periods. A three-month pass counts calendar months, not 90 days.

WarningBokko measures eligibility against the appointment date, not against today. A pass expiring on 10 September therefore cannot cover a booking for 20 September, even if the pass is still active today.

The four pass states

State	What it means
Active	Usable.
Depleted	No sessions or balance left. A reversal can make it active again.
Expired	Validity ran out. Final — not even a reversal revives it.
Voided	You revoked it. Final.

WarningExpired and Voided are end states. If a booking tied to such a pass is later cancelled, the session goes back into the balance but the pass does not come back to life — the guest does not get it back in usable form. Issuing a new pass is the way out.

Archiving a template

When you stop selling an arrangement, archive its template. No new passes can be issued from an archived template, while passes already issued stay valid and usable.

Online pass purchase

The Online sales section on the Business details screen has an Online pass sales switch. That feature is not available on the platform yet — Bokko says so under the switch. Your setting is kept, but guests cannot buy a pass from the booking page for now.

InfoToday you issue passes from the guest’s profile. The guest can then redeem the code on the booking page — redemption works, only online purchase does not.

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