Account reset is not the same as account deletion. Reset removes operational business data (bookings, guest records, etc.) but keeps the business profile and setup structure. To request a reset, contact Bokko support and we will run the controlled support flow with you.
When reset is useful
- After testing: Remove trial bookings before going live.
- Fresh start: Start again without rebuilding the full business setup.
- After bad operational data: Clear the day-to-day data instead of cleaning records one by one.
How the reset flow works
- 1. Request: Contact Bokko support and tell us you want to reset the account.
- 2. Preview: The backend first counts the data that would be deleted, per collection.
- 3. Confirmation: The reset only runs after an explicit confirmation phrase (
VISSZAALLITAS), recent reauthentication, and a sanity check on sudden changes in document counts. - 4. Execution: Bokko deletes the reset-scoped collections and keeps the business profile and setup-related configuration.
- 5. Limit: A reset can be initiated at most once per 24 hours.
WarningReset is final. Deleted operational data cannot be restored, so export anything you still need first.
What is deleted
- Bookings in the business
- Guest records stored under the business
- Other reset-scoped operational collections tied to day-to-day usage
What stays
- The business profile and core document
- Business profile and setup-related settings
- Services
- Members and roles
- Subscription document and plan state
TipReset is a support-driven, two-step operation: preview first, then support runs the execution after your confirmation.