Buffer time is the extra time blocked before or after a service — for example for preparation, cleanup, or travel. Buffers are configured per service, apply automatically to every booking of that service, and can be changed by the Owner and Manager.
Setting up buffer time
- Open Services in the dashboard.
- Click the service you want to add buffer time to.
- In the edit form, under Buffer time, set Buffer before and/or Buffer after (None, 5, 10, 15, 20, 30, 45 or 60 minutes). The Timing section shows the full span, for example Full time span: 75 min (with buffers).
- Click Save.
- 1. Buffer after
- 2. Timing
How it works
The system adds buffer time to the total blocked duration in the calendar. For example, if a service is 60 minutes long and you set a 15-minute buffer after it, the system blocks 75 minutes in total. The next booking can only start after that full window.
If you turn off Staff needed throughout in the Timing section, the staff member can start another guest during the stages where they are not needed.
InfoBuffer time is not visible to guests — the booking page shows only the actual service duration. The buffer only affects the internal calendar and conflict checking.
Common use cases
- Cleanup or preparation — e.g. washing tools after a treatment.
- Travel between locations — if you work across multiple sites.
- Equipment cooling or warm-up time — e.g. devices that need time between uses.
- Documentation — if you need time to write notes after each appointment.
Existing bookings are not affected
WarningBuffer time changes only apply to new bookings. Existing bookings were created with the buffer that was active at the time — they are not updated retroactively.