Gift cards let guests buy a gift card online from the booking page, and they also let you manually issue prepaid cards from the dashboard. The guest enters the card code during booking, and the system automatically redeems the balance or the service covered by the voucher.
Two types: balance or service voucher
- Balance: the card holds a monetary balance (e.g. HUF 20,000). The guest redeems it at booking, and the balance is reduced up to the booking total. Any remainder can be used later; if it's not enough, the guest owes the difference.
- Service voucher: the card is tied to a specific service (e.g. "Women's haircut"). The guest can only book that service with it. The voucher is locked at a fixed value — if the price increases, the guest pays the difference.
Issuing a new gift card
- In the dashboard open the Gift cards menu in the left navigation.
- Click New gift card.
- In the Type field choose Balance or Service voucher.
- Enter the Amount or Voucher value. For a service voucher pick the Covered service.
- Optionally fill in Recipient name, Recipient email and Note.
- If you want an expiry, click Set expiry and pick the date. If left empty, the card will be No expiry.
- Press Issue. The system generates a unique code that you can hand over to the recipient.
Online gift card purchase
With online gift card purchase, guests can buy a gift card directly from the booking page: they choose the amount, enter their email address, pay online, and receive the generated gift-card code after the payment succeeds.
This option is controlled separately from manual issuing. Keep the master discounts and gift cards toggle on, enable Public gift card purchase in the Discounts & gift cards section of the Business details screen, and make sure online payments are configured for the business.
If you refund an online purchase
Refunding an online gift card purchase does not top the card up — it works the other way round: Bokko deducts the refunded amount from the card’s unspent balance.
- Full refund of an untouched card — the card is voided and its balance goes to zero.
- Partial refund — the unspent balance is reduced and the card stays usable.
- A fully spent card cannot be refunded, and you cannot refund more than the unspent value that remains.
Redemption at booking
On the booking page summary step, the guest types the code into the Gift card code field. Bokko checks that the card is active and valid and shows the applied amount on the Redeemed gift card (preliminary) line.
What happens on cancellation and no-show?
What happens to the redeemed amount depends on how the booking ends. The reversal is automatic — there is no button for it.
| How the booking ends | Is the amount returned? |
|---|---|
| You decline the request | Yes |
| You, your staff or an admin cancels | Yes |
| The system closes it (an expired deposit deadline, say), or it happens via the API | Yes |
| The guest cancels within the cancellation window | Yes |
| The guest cancels late, outside the window | Yes (lateness does not matter for gift cards) |
| The guest does not show up (no-show) | No — the redeemed amount stays spent |
Balance, history and voiding
A card’s detail view shows Balance, Initial value, Type and Expiry, plus a Balance history section listing every movement: Issued, Redeemed, Reversed, Correction, Refund, Expired and Voided. The history is append-only — entries are never deleted or overwritten.
- Correct balance: for a manual correction, open the card, click Correct balance, enter the New balance and confirm.
- Void: if the card has to be revoked, use Void. The remaining balance is lost and the card can no longer be redeemed.
- Statuses: Active, Depleted (zero balance), Voided, Expired.
Expiry
If you set an expiry date, the card cannot be redeemed after it — the booking page rejects the code. The status label in the list does not necessarily flip at the exact moment of expiry, so always check the date on the card’s detail page rather than relying on the coloured chip.