You turn on push notifications in the account menu under Settings, in the Notifications section. Push alerts you in the browser about time-critical events, for example a new appointment request or a guest asking for a different time. Bokko never sends marketing messages by push.
Turn on push
- Open the account menu in the top-right corner and choose Settings.
- In the App group, choose Notifications.
- In the Push notifications block, switch on Push notifications on this device.
- The browser immediately asks whether to allow notifications: allow them.
- 1. Push notifications on this device
Once it is on, the text below the switch reads: “Active on this device. Turning it off stops push on all your devices.” If you deny permission in the browser, the switch stays off and a message tells you that the browser blocks push notifications.
Status messages
| Message | What it means and what to do |
|---|---|
| This browser does not support push notifications. | The browser (for example an older mobile browser or a private window) does not support web push, so the switch cannot be used. Try Chrome, Edge or Firefox in a normal window. |
| Your browser blocks push notifications. Enable them in your browser settings. | The browser’s site settings block Bokko. Allow notifications in the browser settings (for example via the icon next to the address bar), then switch push on again. |
| Push permission was revoked. Re-enable in your browser settings. | You allowed it earlier but revoked it in the browser since. Allow it again, then switch push on again. |
| Push is not active on this device: browser registration failed. Notifications still appear in the app. | The browser could not register. Dashboard bell notifications still work; try switching push off and on again. |
Quiet hours
When push is on for your account, the Enable quiet hours switch appears. It is on by default, from 22:00 to 08:00. No push is delivered during quiet hours.
- Switch Enable quiet hours on or off.
- Set the Start and End to a full hour.
- The setting is saved to your account and applies to all your devices. The hours follow the location’s time zone.
Turn off push
If you switch off Push notifications on this device, push stops on all your devices, not only this one. To get push on another device later, switch it on there again.
Which events send push
Bokko sends push about important, time-critical events, for example: a new appointment request, an automatically accepted booking, the guest’s answer to your reschedule proposal, a guest asking for a different time, an external calendar conflict, a calendar sync failure, and subscription and billing warnings.
The toggles in Business notification rules › Dashboard alerts control the dashboard bell notifications, and only an owner or manager can change them. If you switch off booking or reschedule events there, no push is sent for them either. Payment, guest-safety and staff events appear only in the bell and never send push.
As a receptionist you get push notifications about new appointment requests at your locations and when a guest asks for a different time, according to your own push switch and quiet hours. If you also have a staff profile, the My staff notifications block lets you set alerts about your own work.
Notification history
At the dashboard bell icon, View all opens the All notifications page, where you can look back at earlier alerts. History is available for up to 90 days.