Bokko supports three payment providers: Stripe, Barion and SimplePay. Only Stripe enables card guarantees (no-show fee) and tokenised card charging. If you want to use card guarantees, connecting Stripe is required.
| Feature | Stripe | Barion | SimplePay |
|---|---|---|---|
| Collect deposit | ✓ | ✓ | ✓ |
| Card guarantee (no-show fee) | ✓ | ✗ | ✗ |
| Store guest card on file | ✓ | ✗ | ✗ |
| Issue refund from dashboard | ✓ | ✓ | ✓ |
| How to connect | Stripe onboarding | Enter POSKey | Merchant ID + Secret Key |
Create a Stripe account
If you don't have a Stripe account yet, register at stripe.com. Bokko only supports Stripe Standard accounts — this gives your business full ownership of the Stripe account, including payouts, refunds and the full Stripe dashboard.
Connect from the dashboard
- Open Settings > Payment connections.
- Click Add Stripe.
- Bokko creates a connection record and opens the Stripe onboarding flow in your browser.
Complete onboarding on the Stripe side
- Enter your business details (legal entity type, tax ID, address).
- Add the bank account where payouts will be sent.
- Upload identity verification documents.
- Once complete, Stripe redirects you back to the Bokko settings page automatically.
InfoOnboarding can be paused and resumed later. Your progress is saved — use the Continue button on the Payment connections page to pick up where you left off.
Activate the connection
- Once onboarding is complete, the connection status becomes Ready to activate.
- Click Activate — from this point Stripe is your active payment provider.
- If you previously had Barion or SimplePay active, it becomes inactive automatically.
WarningActivation requires that Stripe reports both payments as enabled and details as submitted on your account. If Stripe shows restrictions, resolve them in your Stripe dashboard first.
What becomes available after connecting Stripe
- Deposit collection — guests pay by card on a Stripe-hosted checkout page.
- Card guarantee — the guest's card is stored on the booking but not charged automatically.
- No-show fee — if the guest doesn't show up, you can charge the stored card from the dashboard.
- Refunds — deposit can be partially or fully refunded from the booking details.